CLEANING PLATFORM SERVICES
IMPORTANT NOTICE: PLEASE READ CAREFULLY BEFORE USING OUR SERVICES
Effective Date: 10/01/2025
Last Updated: 10/12/2026
By checking the box to accept these Terms when you request a quote or book, or by otherwise using Broom The Room, LLC's website and booking services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and Liability Waiver.
1. NATURE OF SERVICE
Broom The Room, LLC operates the online platform and website that connects customers ("you," "Customer") with independent cleaning professionals ("Service Providers"). Broom The Room, LLC may process bookings through an affiliated Broom The Room entity for your service location. In these Terms, "Company," "we," and "us" mean Broom The Room, LLC and each of its affiliated entities. We are a technology platform only and do not provide cleaning services directly.
Eligibility. You must be at least 18 years old and able to form a binding contract to use our website or book services.
2. INDEPENDENT CONTRACTOR RELATIONSHIP
CRITICAL DISCLOSURE: All cleaning professionals with whom you may be connected from our platform are independent contractors, not employees of Company. Service Providers:
- Set their own schedules and methods
- Use their own equipment and supplies (unless otherwise arranged)
- Are responsible for their own taxes, insurance, and licensing
- Work independently and are not supervised by Company
- May work for other platforms or customers
3. NO EMPLOYMENT RELATIONSHIP
Company EXPRESSLY DISCLAIMS any employer-employee relationship with Service Providers. We do not:
- Provide workers' compensation coverage for Service Providers
- Withhold taxes from Service Provider payments
- Provide benefits to Service Providers
- Exercise control over Service Providers' work methods
- Guarantee Service Provider availability or performance
4. COMPREHENSIVE LIABILITY WAIVER
BY USING OUR SERVICES, YOU VOLUNTARILY ASSUME ALL RISKS AND WAIVE ALL CLAIMS against Company, including claims arising from Company's own negligence, to the fullest extent permitted by applicable law, for:
Property Damage
- Damage to personal property, furniture, fixtures, or real estate
- Loss or theft of items during cleaning services
- Damage from cleaning chemicals, equipment, or methods
- Water damage, scratches, breaks, or other physical harm to property
Personal Injury
- Any injury occurring on your premises during service
- Allergic reactions to cleaning products
- Slips, falls, or accidents involving Service Providers or household members
- Any health impacts from cleaning chemicals or methods
Service Issues
- Unsatisfactory cleaning results or incomplete work
- Service Provider no-shows, delays, or cancellations
- Disputes over pricing, payment, or service scope
- Professional misconduct or negligence by Service Providers
This waiver does not apply to claims arising from gross negligence, willful and wanton conduct, or intentional misconduct, or to any claim that cannot be waived under applicable law.
5. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
Company's total liability for any claim shall not exceed the greater of (a) the service fees paid to Company for the specific booking giving rise to the claim or (b) $100.
COMPANY DISCLAIMS ALL WARRANTIES, express or implied, including merchantability and fitness for a particular purpose.
COMPANY SHALL NOT BE LIABLE FOR:
- Indirect, incidental, special, consequential, or punitive damages
- Lost profits, business interruption, or opportunity costs
Nothing in these Terms limits any liability that cannot be limited under applicable law.
6. CUSTOMER RESPONSIBILITIES
You agree to:
- Verify Service Provider credentials independently if desired
- Secure valuable items before service begins
- Provide safe working conditions and disclose any hazards
- Communicate requirements clearly to Service Providers
- Resolve disputes directly with Service Providers when possible
- Not send payment-card details, alarm or door codes, or other sensitive information through quote forms, email or text messages, and share property access instructions only through the method we designate for that purpose
- Hold Company harmless from claims arising from your use of the platform
7. BACKGROUND CHECKS AND SCREENING
While Company may conduct basic identity verification, we do not guarantee the results of any background checks or screening processes. Customers are encouraged to:
- Meet Service Providers before service begins
- Conduct their own screening if desired
- Trust their judgment about allowing access to their property
8. INSURANCE DISCLAIMER
Company does not provide insurance coverage for Service Providers' work. Customers should:
- Verify Service Provider insurance coverage independently
- Check their own homeowners'/renters' insurance for coverage
- Consider additional insurance if desired
9. INDEMNIFICATION
You agree to indemnify and hold harmless Company, its officers, directors, employees, and agents from any claims, damages, costs, or expenses (including attorney fees) arising from:
- Your use of the platform
- Your interactions with Service Providers
- Any violation of these terms
- Any negligent or wrongful acts on your part
10. DISPUTE RESOLUTION
Direct Resolution
Disputes should first be addressed directly with the Service Provider involved.
Binding Arbitration
Any dispute, claim or controversy between you and Company arising out of or relating to these Terms, our website, any quote or booking, text messages or other communications from us, or our handling of your personal information must be resolved through binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in the county where the services were performed or were to be performed, or by video conference, unless you and Company agree otherwise. The Federal Arbitration Act governs this arbitration provision. Either party may instead bring an individual claim in small claims court if the claim qualifies. You and Company each waive the right to a jury trial and the right to bring or participate in any class or representative action.
11. GOVERNING LAW
These terms are governed by the laws of Colorado, without regard to conflict of law principles.
12. SEVERABILITY
If any provision is deemed invalid, the remainder of these terms shall remain in full effect.
13. ACKNOWLEDGMENT
BY CHECKING THE BOX TO ACCEPT THESE TERMS OR OTHERWISE USING OUR SERVICES, YOU ACKNOWLEDGE:
- You have read and understand these terms
- You voluntarily assume all risks described above
- You waive claims against Company as described herein
- You understand Service Providers are independent contractors
This waiver shall be construed as broadly as permitted under applicable law and shall protect the Company to the maximum extent allowed by law.
14. TEXT MESSAGES
Text messages from Company are governed by our SMS Terms at SMS Terms. Agreeing to these Terms is not consent to receive text messages. Service texts and promotional texts each require your separate, optional consent, and you may request a quote or book services without agreeing to receive texts.
15. PRIVACY
Our Privacy Policy at Privacy Policy explains how we collect, use, share and retain personal information.
16. ORDER OF PRECEDENCE
If these Terms conflict with our Privacy Policy, our SMS Terms or any other policy we publish, these Terms control, except that the SMS Terms control on whether and how you consent to receive text messages and how you stop them. Nothing in these Terms expands any consent you have given or limits any right you have under applicable law.
17. CHANGES TO THESE TERMS
We may update these Terms by posting the revised version with a new Last Updated date, which is the date the revised version takes effect. The version of these Terms in effect when you request a quote or make a booking applies to that quote or booking. A change does not apply to any dispute that arose before the change, including under Section 10.
CONTACT INFORMATION For questions about these terms: Broom The Room, LLC, hello@broomtheroom.com, (720) 599-6259, 44 Cook St #650, Denver, CO 80206.